Returns and refunds

 

 

Thank you for shopping at Layzee Living.


If you are not entirely satisfied with your purchase, we are here to help.


Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to support@layzeeliving.co.uk


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.


Effects of Cancellation
If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you, we may also deduct the card processing fee that we get charged by our card handlers, this fee varies but if Layzee Living is not at fault we reserve the right to deduct this fee.


We will make the reimbursement without undue delay, and not later than – 
(a) 14 days after the day we receive back from you any goods supplied, or 
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.


We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.


You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Hot tub and sauna deliveries

We will attempt to get a hot tub or sauna to location for you as a free service as we deliver normally with a team of two people, we are only contracted to deliver to kerbside though which is the closest point to the road outside the customers property, if we are unable to get the hot tub or sauna to location, the customer decides they no longer want the product and we have not been informed that the route is difficult or not wide enough we reserve the right to deduct delivery fees from any refunds given, it is the customers responsibility to inform us if they feel that the route to location may be difficult.


To Return a Product To Us
Please make sure that the product was received by you in the last 14 days. Goods must be in the original packaging and unopened, we reserve the right to refuse a return if the packaging has been opened or if the customer has started building/ using the product and it is not in a saleable/ new condition.
Send an email to support@layzeeliving.co.uk
Your email should have the following information so that we can process a return.

  • Your name
  • Order reference number
  • Your Address
  • Email address
  • Contact number
  • Date of purchase
  • Date the goods were received by you
  • If you originally ordered multiple items, which do you want to return?


When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

Made To Order Products (Some ice baths, tubs and saunas)
As we build the item just for you, Made to Order products are excluded from our standard cooling off or change of mind policies. It takes 48 hours for us to process your order before we begin to make your product for you. After this time, all Made to Order products are non-returnable and cannot be cancelled


Sending A Return Back To Us
Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).


Damaged Or Faulty Items Received By You
If you received a damaged or faulty product, please notify us immediately for assistance.
Sale items
Sale items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@layzeeliving.co.uk